Privacy Policy

Welcome to Casigo. This Privacy Policy explains how Casigo (“we,” “us,” “our”) collects, processes, stores and protects your personal information when you access or use our website casinocasigo.co.uk and our online casino services. By using our services, you consent to the practices described below. If you do not agree with any part of this policy, please do not use our website or services.

1. Data Controller

Casigo operates under the legal entity Casigo UK Limited, registered in the United Kingdom. We are the data controller responsible for your personal data. For privacy-related enquiries, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process various types of personal data to provide and improve our services, including but not limited to:

Full name
Email address
Telephone number
Residential address
Date of birth and gender
IP address and device identifiers
Browser and technical information
Account registration and profile data
Transaction records including deposits and withdrawals
Usage data such as login times, session duration and game activity
Communications you send us, including support requests and chat messages
Verification documents for identity checks (KYC) and anti-money laundering (AML) compliance
Special category data, such as health information, only if voluntarily provided (e.g., self-exclusion requests)
Data obtained from third parties for fraud prevention and responsible gambling assessments

3. How We Use Your Information

Your personal data is used for the following purposes:

To create, manage and secure your account
To verify your identity and age in compliance with UK Gambling Commission regulations
To process deposits, withdrawals and payments securely
To comply with legal and regulatory obligations, including anti-money laundering and safer gambling requirements
To communicate important information about your account and our services
To administer promotions, bonuses, tournaments and loyalty programmes
To send marketing communications with your explicit consent, which you can withdraw at any time
To personalise your experience, including content and offers tailored to your preferences
To analyse and improve our website, services and security measures
To detect, prevent and investigate fraud, security breaches or other unlawful activities
To compile anonymised statistics and business analytics

4. Legal Basis for Processing

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our lawful bases include:

Performance of a contract (e.g., providing you with access to our services)
Compliance with legal obligations (e.g., gambling regulations, anti-money laundering laws)
Your explicit consent (e.g., for marketing communications)
Our legitimate interests, such as fraud prevention and service improvement, provided these do not override your rights

5. Retention of Personal Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined above and to comply with legal requirements. Typically, this means we keep your data for up to five years after your account is closed or inactive, unless a longer retention period is required by law (for example, in cases of self-exclusion or ongoing investigations).

6. Marketing Communications

We will only send you marketing messages if you have given your explicit consent. You can opt out or change your marketing preferences at any time via your account settings or by using the unsubscribe link in any marketing email. We respect your choices and will promptly update your preferences.

7. Cookies and Tracking Technologies

We use cookies, web beacons and similar technologies to:

Enable essential website functionality and security
Remember your preferences such as language and currency
Analyse website performance and user behaviour
Deliver personalised advertising where permitted

You can manage or disable cookies through your browser settings; however, please note that disabling certain cookies may affect the functionality of our website.

8. Sharing and Transfers of Your Data

Your personal data may be shared with:

Service providers such as payment processors, software providers and hosting companies
Regulatory authorities including the UK Gambling Commission and law enforcement agencies, where required
Fraud prevention and credit reference agencies
Companies within the Casigo group for internal administrative purposes
Third parties you authorise us to share your data with

Where personal data is transferred outside the United Kingdom or European Economic Area (EEA), we ensure appropriate safeguards such as standard contractual clauses are in place to protect your information.

9. Security of Your Data

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure. These include encryption, firewalls, secure servers, access controls and regular security audits.

10. Your Privacy Rights

Under UK data protection law, you have the following rights regarding your personal data:

To be informed about how your data is processed
To access the personal data we hold about you
To request correction of inaccurate or incomplete data
To request deletion of your data where processing is no longer necessary or lawful
To restrict or object to certain types of data processing
To receive your data in a structured, commonly used and machine-readable format (data portability)
To withdraw consent at any time without affecting the lawfulness of prior processing
To object to decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects

To exercise any of these rights, please contact us at [email protected]. We may require proof of identity before fulfilling your request to protect your privacy.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will be posted on this page with the date of last update. Continued use of our services after any changes signifies your acceptance of the updated policy. We encourage you to review this page regularly.

12. Complaints and Contact

If you have any questions, concerns or complaints about our handling of your personal data, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection authority. More information is available at https://ico.org.uk.

13. Responsible Gambling

We are committed to promoting responsible gambling. If you wish to seek advice or support regarding gambling-related issues, please visit BeGambleAware, a trusted UK organisation providing free and confidential support.

Last updated: October 2024