Responsible Gaming at Casigo

At Casigo, we are dedicated to fostering a safe, fun, and responsible gambling environment for all our players in the United Kingdom. We recognise that gambling should be an entertaining activity and not a source of distress or harm. To ensure this, we provide a range of tools, resources, and support services designed to help you maintain control over your gaming and play within your limits.

Our Commitment to Responsible Gambling

Casigo operates under the strict guidelines of the UK Gambling Commission, ensuring compliance with all relevant legislation, including the Gambling Act 2005 and subsequent amendments. We take our responsibility seriously to protect vulnerable players and promote fair play. Our priority is your well-being, and we encourage you to gamble responsibly at all times.

Tools to Help You Stay in Control

To support you in managing your gambling activity, Casigo offers a comprehensive suite of control features accessible via your account dashboard:

  • Deposit Limits: Set daily, weekly, or monthly deposit caps to control how much money you add to your account.
  • Wager and Loss Limits: Define maximum stakes and total losses within a chosen period to keep your spending in check.
  • Session Time Limits: Choose how long you want to play before being automatically logged out to avoid extended sessions.
  • Reality Checks: Receive periodic reminders about the time spent playing to help you stay aware.
  • Self-Exclusion: Temporarily suspend your account from 24 hours up to 6 months or longer, if necessary.
  • Permanent Account Closure: If you decide to stop gambling permanently, you can request to close your account at any time.

You can adjust these settings quickly and easily at any time through your Casigo account. We encourage you to use these tools proactively to maintain a healthy balance.

Recognising Signs of Problem Gambling

It is important to be aware of behaviours that may indicate gambling is becoming problematic. You should consider seeking help if you notice any of the following:

  • Gambling with the intention of making money or chasing losses
  • Borrowing money or selling possessions to fund gambling
  • Spending more time or money on gambling than intended
  • Neglecting work, family, or social commitments due to gambling
  • Experiencing conflicts with loved ones over gambling habits
  • Using money allocated for essentials such as rent, bills, or groceries
  • Constantly thinking about gambling or planning your next bet

If you identify with any of these signs, we urge you to take action early and seek support.

Tips for Responsible Gambling

To help you enjoy gambling safely, we recommend the following best practices:

  • Set limits: Decide on a loss limit and stick to it.
  • Gamble for entertainment: Treat gambling as a form of leisure, not a way to earn income.
  • Never gamble with borrowed money: Only wager money you can afford to lose.
  • Take regular breaks: Avoid long gambling sessions by scheduling pauses.
  • Balance your life: Maintain other hobbies and social activities outside gambling.
  • Avoid gambling when emotional: Do not gamble if you are stressed, upset, or under the influence of alcohol or drugs.

Self-Assessment and Support

If you are unsure about your gambling habits, Casigo provides an anonymous self-assessment tool to help you evaluate your behaviour. This quiz can guide you in understanding whether your gambling is within safe limits or if you may need assistance.

For further help, our dedicated Responsible Gambling Team is available 24/7 via email at [email protected] and through Live Chat on our website.

How to Take a Break or Close Your Account

We offer flexible options for players who wish to pause or stop gambling:

  • Temporary Self-Exclusion: You can suspend your account for periods ranging from 24 hours up to 6 months. During this time, you will not be able to access your account or place bets.
  • Permanent Account Closure: If you decide to stop gambling permanently, please contact our Customer Support team to process your request. Remember to withdraw any remaining funds before closure.
  • Reactivation: Accounts closed for reasons other than problem gambling may be reopened after a thorough review by our Responsible Gambling Department. Reactivation is not guaranteed and is at our discretion to protect player welfare.

Protecting Underage Players

Casigo strictly prohibits gambling by anyone under the age of 18, in line with UK law. To help safeguard minors, we employ the following measures:

  • Robust age verification checks during registration and payment processes.
  • Use of parental control software such as Net Nanny or Qustodio to restrict access.
  • Encouraging players to keep login details and banking information secure and never share passwords.
  • Advising players not to leave devices unattended when logged in to their accounts.

For additional information on internet safety for children, please visit Better Internet for Kids.

Support for Gambling-Related Harm

If you or someone you know is experiencing difficulties related to gambling, help is available. We recommend contacting the following trusted organisations for confidential advice and support:

Our Responsible Gambling Team is also available for confidential support via [email protected] or Live Chat.

Legal and Regulatory Information

Casigo is licensed and regulated by the UK Gambling Commission (UKGC). We adhere to the highest standards of fairness, transparency, and player protection as required by UK law. You can verify our licence and learn more about your rights as a player by visiting the UK Gambling Commission’s website: www.gamblingcommission.gov.uk.

We encourage all players to familiarise themselves with the terms and conditions of our site and the legal age restrictions in place to ensure a safe gambling experience.

Contact Us

If you have any questions, concerns, or require assistance regarding responsible gambling, please do not hesitate to contact our team. We are here to support you and ensure your gaming experience remains positive and controlled.

Email: [email protected]
Live Chat: Available 24/7 on casinocasigo.co.uk

Remember: Gambling should always be a source of entertainment. Play responsibly, keep control, and seek help if you ever feel your gambling is becoming a problem.