Terms and Conditions

Last Updated: 27 June 2025

1. Introduction

1.1 These Terms and Conditions (“Terms”) govern your use of the Casigo website located at casinocasigo.co.uk (“the Website”), operated by Casigo UK Limited (“we”, “us”, “our”).

1.2 By registering an account, logging in, or otherwise accessing or using any services on the Website, you confirm that you have read, understood, and accepted these Terms along with our Privacy Policy, Responsible Gambling Policy, and any other policies referenced herein.

1.3 If you do not agree to any part of these Terms, you must not use the Website or its services.

2. Definitions

  • Player / User / You: Any individual who accesses, registers, or plays on the Website.
  • Account: Your personal user account created on the Website.
  • Games: All casino, live dealer, and other gambling products offered on the Website.
  • Operator: Casigo UK Limited, the company licensed to operate the Website.
  • Bonus: Any promotional offer including free spins, bonus funds, or other incentives.

3. Eligibility and Compliance

3.1 You must be at least 18 years of age or the minimum legal gambling age in your jurisdiction, whichever is higher, to register and play.

3.2 It is your responsibility to ensure that online gambling is legal in your location. We do not accept players from jurisdictions where gambling on the Website is prohibited.

3.3 Employees of Casigo UK Limited, its affiliates, subsidiaries, and their immediate family members are prohibited from registering or playing.

4. Account Registration and Security

4.1 Only one Account per person, household, device, or IP address is permitted.

4.2 You must provide accurate, complete, and current information during registration, including your full name, date of birth, address, email, and payment details.

4.3 You are responsible for maintaining the confidentiality of your login credentials and for all activity under your Account.

4.4 We reserve the right to request proof of identity or address at any time to verify your information. Failure to comply may result in suspension or closure of your Account.

4.5 Accounts created with fraudulent or misleading information will be terminated, and any winnings forfeited.

5. Deposits and Withdrawals

5.1 Deposits must be made using payment methods registered in your name only.

5.2 Minimum and maximum deposit and withdrawal limits apply; please refer to the Banking section on the Website for details.

5.3 We do not charge fees for deposits or withdrawals; however, third-party payment providers may apply charges.

5.4 Withdrawal requests are subject to verification checks, including identity confirmation. We may require documents such as a valid passport, utility bill, or payment confirmation.

5.5 Withdrawals will, where possible, be processed via the same payment method used for deposits.

5.6 We endeavour to process withdrawal requests promptly but accept no liability for delays caused by external payment providers.

6. Account Inactivity and Closure

6.1 Accounts with no login activity for six consecutive months will be classified as inactive.

6.2 Inactive Accounts may incur a monthly administrative fee deducted from the remaining balance after prior notification.

6.3 Accounts with a zero balance may be closed after prolonged inactivity.

6.4 You may close your Account at any time by contacting Customer Support.

7. Responsible Gambling

7.1 Casigo is committed to promoting responsible gambling. We provide tools including deposit limits, loss limits, session time limits, and self-exclusion options.

7.2 If you believe you may have a gambling problem, please use these tools or contact our support team for assistance.

7.3 For further information, please visit BeGambleAware.org, an independent organisation providing support and advice.

8. Prohibited Conduct

8.1 You must not engage in any fraudulent, collusive, or illegal activities, including but not limited to:

  • Money laundering or financing terrorism;
  • Using bots, automated software, or scripts to play or manipulate games;
  • Cheating, colluding with other players, or manipulating game outcomes;
  • Operating multiple Accounts;
  • Using VPNs or proxies to circumvent geographic restrictions;
  • Sharing your Account or allowing others to play on your behalf.

8.2 We reserve the right to suspend or close Accounts and withhold funds where suspicious or prohibited conduct is detected.

9. Bonuses and Promotions

9.1 All bonuses and promotions are subject to specific terms, including wagering requirements, which can be found on the Promotions page.

9.2 Abuse of bonuses, such as multi-accounting or collusion, is strictly prohibited and may result in bonus cancellation and Account closure.

9.3 Bonuses may have expiry dates and game restrictions; please review the individual offer terms carefully.

10. Game Fairness and Integrity

10.1 All games are provided by licensed and certified software providers and use Random Number Generators (RNGs) to ensure fair play.

10.2 We reserve the right to void bets or winnings arising from technical errors, software malfunctions, or breaches of these Terms.

11. Limitation of Liability

11.1 Casigo UK Limited accepts no liability for losses or damages arising from use of the Website, including technical failures, interruptions, or delays.

11.2 You acknowledge that gambling involves risk, and you play at your own risk. Our maximum liability to you shall not exceed your most recent deposit amount.

11.3 We are not responsible for the content, security, or availability of any third-party websites linked from the Website.

12. Privacy and Data Protection

12.1 Your personal data is collected, processed, and stored in accordance with our Privacy Policy and applicable UK data protection laws, including the UK GDPR.

12.2 We implement industry-standard security measures to protect your information.

12.3 For full details, please review our Privacy Policy available on the Website.

13. Intellectual Property

13.1 All content on the Website, including text, graphics, logos, and software, is owned by Casigo UK Limited or its licensors and is protected by intellectual property laws.

13.2 You may not copy, reproduce, distribute, or create derivative works from any content without prior written permission.

14. Complaints and Dispute Resolution

14.1 If you have any complaints, please contact our Customer Support team promptly.

14.2 We will endeavour to resolve disputes fairly and efficiently.

14.3 If you remain dissatisfied, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.

14.4 All complaints must be submitted in writing via email or the Website’s contact form.

15. Changes to These Terms

15.1 We reserve the right to update or modify these Terms at any time.

15.2 Material changes will be communicated to you via email or prominent notice on the Website.

15.3 Continued use of the Website following such notification constitutes acceptance of the revised Terms.

15.4 You should review these Terms regularly to stay informed of any updates.

16. Governing Law and Jurisdiction

16.1 These Terms are governed by and construed in accordance with the laws of England and Wales.

16.2 Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Information

For questions, support, or to exercise your rights under these Terms, please contact us:

By registering an Account and using the services at Casigo, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

For more information on responsible gambling and UK regulations, please visit the UK Gambling Commission.